Paducah Power System

The mission of Paducah Power System is to provide our customers with reliable and economical electric service of the highest quality and be a valued partner in the community and its development.

These are the 10 Customer Service Principles created by our employees:

1. Safety comes first in all that we do.
2. I am proud of my professional appearance, attitude, language and behavior.
3. I treat customers and coworkers with dignity and respect, never discriminating on the basis of
gender, race, sexuality, national origin, religion, age, marital status or disability.
4. I understand my role in providing a critical service to this community and continuously build
upon the skills that will empower me to best serve this community as a representative of PPS.
5. I handle customer interactions with consistency, honesty, empathy and patience.
6. I take ownership of each customer interaction placed before me.
7. I build positive relationships by anticipating customers’ needs and listening before responding.
8. I take responsibility for my work, leading by example.
9. I respect my coworkers’ efforts and opinions and acknowledge mistakes without placing blame.
10. I accept the challenge to turn a dissatisfied customer into a satisfied customer.

A five-member board sets our policies and oversees our operations. Our Chief Executive Officer, Dave Carroll, manages the day to day operations according to those policies. As required by state law, our board members are appointed by the mayor of Paducah and approved by the Paducah City Commission. Our board includes a current city commission member or the city manager. Decisions made by the Electric Plant Board are independent of the city commission and do not require approval by the commission.

Our current board members are:
Chair: Mark Workman
Vice Chair: Darryl Pea
Secretary/Treasurer: Ed Hely
Member: Sandra Wilson, City Commissioner
Member: Evan Rittgers

Board meetings are held on the second and fourth Mondays of each month at noon at PPS offices, 1500 Broadway, Paducah. However, board business is typically accomplished during the first regular meeting of each month, eliminating the need for the second regular meeting. Board meetings are open to the public.

Open Records Policy

In 2005, Paducah Power System and Princeton Electric Plant Board formed the Kentucky Municipal Power Agency to become owner/investors in the Prairie State Energy Campus, a 1,600 Megawatt state-of-the-art power plant in Washington County, Illinois. Paducah Power System owns 104 Megawatts of Prairie State energy.

Paducah Power owns a natural gas peaking plant on Schneidman Road in Paducah. It began generating power in May 2010 and consists of two combustion turbines capable of generating 124 Megawatts of power.

Paducah Power also receives 15 megawatts of electricity from hydropower plants developed by American Municipal Power on Ohio River dams. One of those plants is located in Smithland, Kentucky. Another two-and-a-half megawatts of hydro power comes to Paducah Power via the Southeastern Power Administration from dams along the Cumberland River.

Paducah Power System is audited each year.

FY23 Audit 

FY22 Audit

FY21 Audit

 

 

Reliability: PPS will set the bar as the regional standard for reliable service.

Financial Strength: PPS will balance long-term financial stability with fair rates.

Community Development: PPS will invest in the success and quality of life in the Paducah community.

Customer Service-: PPS will set the bar for exceptional customer service.

Workforce Development: PPS will develop and sustain a highly skilled workforce focused on our strategic priorities.